Customer Results

In any business, it is the results that count. At SDL our Global Information Management solutions are exceeding customer expectations and enabling consistent brand delivery, faster time-to-market and enhanced customer experiences. Read our case studies to gain a flavour of what the SDL GIM solution could do for you.

Best Western bookings grow through Web Globalization

With over 4,000 hotels and more than 4 million words in 7 languages, Best Western partnered with SDL to reduce the time-to-market for localized websites, and the overall cost of translation. Project times decreased from 18 months to just 8, and enabled continuous updates to occur easily and efficiently.

Case New Holland (CNH) is delivering customer loyalty by improving self service on the web

Implementing SDL Knowledge-based Translation System™ has helped CNH deliver excellent integrated after-sales customer satisfaction to over 11,500 dealers in 160 countries. The company is leveraging over 50% of all existing translations and achieving consistent terminology; the system is delivering 60% higher quality than previously. Overall costs of document production have sharply declined, and 86% of customer service issues are now dealt with online, increasing productivity in international product sales and direct repeat sales.

GTA/Octopus Travel uses SDL technology to enable efficient delivery of travel products in 11 languages

Implementing SDL Translation Management System, GTA/Octopus Travel is now able to effectively manage 25 million words per year in 12 languages, increasing their productivity by 50%. Additionally, the company anticipates a savings of $1.5 million dollars.

Hewlet Packard is speaking in One Voice to their customers across multiple languages

A Global Information Management solution has helped HP deliver its digital content management initiatives to ensure their customers receive the right information, at the right time and in the right way. Saving more than $3.5 million annually on translation costs, the company has also improved content reuse by 68% while translating 30 million+ words per year across 36 languages.

Kyocera Mita manages its terminology and reduces localization costs by 40%, maintain global brand identity and increase productivity by 30%

This leading Japanese document management company implemented SDL MultiTerm to manage their terminology in more than 20 languages. Kyocera was able to speed their time-to-market by 50%, reduce their localization costs by 40%, increase their translation productivity by 30%, all while maintaining consistent global brand identity in any market.

Philips Electronics is driving global growth with on-demand translation services

An enterprise-wide Global Information Management solution is cutting costs and time-to-market. By using one centralized system for delivering content across more than 35 languages, Philips has reduced market reach by 88%, cut translation costs by 47% and reduced internal inefficiencies by 85%.

RS Components accelerates product collateral availability with automated translation technology

This global supplier of electronic and electrical components is using SDL Knowledge-based Translation System™ to help drive business growth. RS Components has reduced time-to-market by 35%, reduced costs by 27%, and improved productivity by 25%.

 

Siemens Medical Solutions improves customer support for engineers and end consumers

With an initiative to improve access to critical product technical information and reduce the time spent seeking that information, SDL helped Siemens streamline the process of producing 2,200 documents in 22 languages each year. The company was also able to significantly reduce costs, by eliminating 90% of printed materials and saving 30% of localization costs, resulting in $1.13 million in annual savings.

Sun Microsystems delivers a Global Customer Experience with SDL

This worldwide technology leader had an initiative to focus on the global customer experience, achieving excellence in this arena. By viewing globalization as an enterprise-wide business practice and unifying content and translation business processes and technologies, Sun made a dramatic change in customer participation.